Frequently Asked Questions

    Billing


    1. Can I use the AreYouSafe bot without paying?
      Yes. You can use a free version of the AreYouSafe bot for a team of up to 10 users

    2. Is there a trial of the AreYouSafe bot premium for a team of more than 10 users?
      Yes. You can sign up for a 45-day trial for unlimited users.

    3. Do I need to enter credit card information to try AreYouSafe bot premium free for 45 days?
      No. You can opt for a 45-day free trial without entering your credit card information.

    4. How much does the AreYouSafe bot premium subscription cost?
      Monthly payment: $0.50 user/month

    5. What is the difference between the free and premium versions of the AreYouSafe bot?
      The free version works for a team of up to 10 users. The premium version works for unlimited users.

    6. How do I subscribe to the premium version of the AreYouSafe bot?
      You can opt for the 45-day trial of AreYouSafe bot premium. After the trial ends, we will prompt you to purchase an AreYouSafe bot premium subscription.

    7. What payment methods are accepted for the AreYouSafe bot premium subscription?
      We accept Visa, American Express, MasterCard, and Discover.

    8. Do I need to purchase licenses for each user in my organization?
      No. You only need to purchase a license for each user in your organization for whom you need to use the AreYouSafe bot features.

    9. How do I manage the AreYouSafe bot premium subscription?
      Step 1: Log in to MS Teams with the Microsoft account you used to purchase the AreYouSafe bot premium subscription.
      Step 2: Go to Apps >> Search Are You Safe? >> Click the Are You Safe? search result and click the Buy a subscription button. On the Choose a plan page, click the Manage subscription link.
      Step 3: You will be redirected to Microsoft 365 Admin Centre where you can manage your subscription.

    How do I use AreYouSafe bot?


    1. How do I install the AreYouSafe bot?
      Go to Apps >> Search Are You Safe? >> Click the search result Are You Safe? and click Add to a team button > > Select the team’s name and click the Set up a bot button. After successful installation, you will receive a welcome message from the AreYouSafe bot.

    2. How do I access the Dashboard tab?
      You can access the AreYouSafe bot Dashboard tab from the Chat and Team sections by following these steps: Chat: Go to the Chat section >> AreYouSafe bot >> Dashboard tab Team: Go to the Teams section >> Go to the General channel under the team for which the AreYouSafe bot is installed >> AreYouSafe bot tab.

    3. How do I trigger a safety check?
      Go to the Dashboard tab >> Click the Create Incident button >> Enter Incident details and make sure the One-TimeOne-Time radio button is selected >> Click the Preview button and click the Send button. Safety check notifications will be sent to all selected users.

    4. How do I trigger recurring safety checks?
      Go to the Dashboard tab >> Click the Create Incident button >> Enter Incident details and make sure the Recurring radio button is selected >> Click the Preview button and click the Send button. Recurring safety check notifications will be sent to all selected users at the scheduled time.

    5. How do I view the results of previous incidents?
      Go to the Dashboard tab to view the results of previous incidents.

    6. How do I send a request for assistance without a safety check?
      Go to the Dashboard tab >> Click the I Need Assistance button and enter a comment with additional information.

    7. How do I give the ability to create safety checks to other users?
      Go to the Dashboard tab >> Click the Settings button >> Choose user(s) from the Select User field and click the Submit button.

    8. How do I send a safety check message to the specific user(s) of my team?
      Go to the Dashboard tab >> Click the Create Incident button >> Enter Incident details and select user(s) in the Recipient(s) field >> Click the Preview button and click the Send button.

    9. How do I send a safety check message to all my team users?
      Go to the Dashboard tab >> Click the Create Incident button >> Enter Incident details and do not select any users in the Recipient(s) field >> Click the Preview button and click the Send button.

    10. How do I send safety check responses to users other than the AreYouSafe bot admin?
      Go to the Dashboard tab >> Click the Create Incident button >> Enter Incident details and select user(s) in the Select users where the incident responses should be sent field >> Click the Preview button and click the Send button.

    11. How do I preview the safety check message?
      Go to the Dashboard tab >> Click the Create Incident button >> Enter Incident details and Click the Preview button.

    12. How do I manage my incidents?
      Go to the Dashboard tab >> Click the Close, Copy, Delete or Reopen buttons to manage your incident.

    Troubleshoot


    1. Can I use the AreYouSafe bot in a private team/channel?
      Yes

    2. Who will receive the assistance request after clicking the I Need Assistance button?
      Assistance requests sent by users get sent to the admin(s) and assistance requests sent by the admin get sent to the other admin(s).